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Use Modern Service Management Techniques
Global Air is struggling to compete. You are entrusted with the strategies and tactics to improve performance. Using Ways of Working including DevOps, Agile, Modern Management Service Techniques and Business Agility you can seriously influence the Airline's progress
Managing Stability vs Velocity vs New Services to your Customers
Played in rounds (each round is virtual month), you learn how to utilise Service Management to improve customer experience, employee satisfaction and stakeholder returns.
Understand more about the key foundations of world class Service Management
- manage and control operational risks,
- improve operational reliability, efficiency and effectiveness
- whilst maintaining application performance consistency.